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VERIFICATION CODE OPTION
VERIFICATION CODE VIA SMS
VERIFICATION CODE VIA EMAIL
For added security, we will send you a verification code to verify your identity.
Please choose a way to receive your verification code.
Receive by Text:
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Receive by Email:
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VERIFICATION CODE
Resend Verification Code.
ACCOUNT LOCKED
Sorry, the maximum number of attempts has been reached. For your security your account has been locked.
To activate your account, click on the link we sent to your email at {{vm.securityAssessmentSummary.otpTokenverifiers.emailAddress.value}}
EMAIL SENT
Email to reactivate your account sent.
PASSWORD EXPIRED
RESET PASSWORD
If you did not receive an email please check your junk folder. For further assistance please contact our website team.
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5-Star Safety
The National Highway Transportation Safety Administration from time to time rates vehicles for safety standards. Based on our last review, this vehicle was rated as a 5-star vehicle. Please note these ratings are subject to change and reflect our last review.
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PRE-AUTHORISATION PRE-AUTHORISATION
What is pre-authorisation?
Pre-authorisation (otherwise known as ‘deposit’) is a pre-determined amount that is put on hold, on the nominated card, at time of picking up your rental vehicle.
Great. How much is the pre-authorisation?
| Booking Type | Card Type | Pay Now | Pay Later |
|---|---|---|---|
| Car | Credit Card | $200 | $0 |
| Debit Card | $200 | $200 |
This in conjunction with the estimated total cost of your rental will be put on hold.
If using a corporate AWD, tour or other partner rates the pre-authorisation amount may differ.
When do I receive my money back?
The pre-authorisation is simply a hold of the amount in your account. We do not charge nor take out this amount, it simply is ‘frozen’.
When you return your vehicle, the pre-authorisation will be released from ‘frozen’, less any additional charges.
Please keep in mind that you won’t see a credit of the pre-authorisation, your balance will simply increase.
Help! My pre-authorisation hasn’t been released!
It can take up to 10 business days for the pre-authorisation to be released by your bank. Please check with you bank to confirm there isn’t any issues to delay this.
If after the 10-business day period is finished and you are still experiencing issues, please contact our customer service team.
Some things to keep in mind…
- At the end of your rental if there are no additional charges the full pre-authorisation amount will be released.
- If there are additional charges, this will be taken out of the pre-authorisation. For example;
Pre-authorisation |
$200 |
Additional charge |
$20 |
Pre-authorisation amount released |
$180 |
- Additional charges that may apply; returning the vehicle later or earlier than the reserved time/date or returning the vehicle with less petrol than you left with or on empty and have not pre-purchased fuel when you picked up the vehicle.
What is pre-authorisation?
Pre-authorisation (otherwise known as ‘deposit’) is a pre-determined amount that is put on hold, on the nominated card, at time of picking up your rental vehicle.
Great. How much is the pre-authorisation?
| Booking Type | Card Type | Pay Now | Pay Later |
|---|---|---|---|
| Car | Credit Card | $200 | $0 |
| Debit Card | $200 | $200 |
This in conjunction with the estimated total cost of your rental will be put on hold.
If using a corporate AWD, tour or other partner rates the pre-authorisation amount may differ.
When do I receive my money back?
The pre-authorisation is simply a hold of the amount in your account. We do not charge nor take out this amount, it simply is ‘frozen’.
When you return your vehicle, the pre-authorisation will be released from ‘frozen’, less any additional charges.
Please keep in mind that you won’t see a credit of the pre-authorisation, your balance will simply increase.
Help! My pre-authorisation hasn’t been released!
It can take up to 10 business days for the pre-authorisation to be released by your bank. Please check with you bank to confirm there isn’t any issues to delay this.
If after the 10-business day period is finished and you are still experiencing issues, please contact our customer service team.
Some things to keep in mind…
- At the end of your rental if there are no additional charges the full pre-authorisation amount will be released.
- If there are additional charges, this will be taken out of the pre-authorisation. For example;
Pre-authorisation |
$200 |
Additional charge |
$20 |
Pre-authorisation amount released |
$180 |
- Additional charges that may apply; returning the vehicle later or earlier than the reserved time/date or returning the vehicle with less petrol than you left with or on empty and have not pre-purchased fuel when you picked up the vehicle.